Ambulatory transport
For passengers who can walk with little or no help. Door-through-door, with an attendant on hand for steps, doors and check-in.
Learn moreNon-emergency medical transportation
Getting to care,
without the worry.
Wheelchair, stretcher and ambulatory transport for dialysis, treatment and appointments, with trained, background-checked drivers and ADA-compliant vehicles.
- ADA-compliant vehicles
- Trained, background-checked drivers
- Door-through-door assistance
- Recurring schedules supported
Medical transport, not a taxi with a ramp
Non-emergency medical transportation exists for the trips that ordinary transport cannot handle: a dialysis run three times a week, a discharge that needs a stretcher, a parent who cannot manage the steps alone. Every trip is planned around the appointment and the passenger, with a vehicle and a crew matched to what the journey actually needs.
That means securement done properly, drivers who know how to help someone in and out of a chair, and timings worked backwards from when the passenger has to be there.
Services
Transport matched to how you travel
Six services, each with the right vehicle, equipment and crew.
Wheelchair transport
ADA-compliant vehicles with hydraulic lifts or ramps and four-point securement on every trip. Bring your own chair or use ours.
Learn moreStretcher transport
For passengers who need to stay lying down. Two-person crews trained in safe transfers, with room for oxygen and equipment.
Learn moreStair chair service
Trained assistance in and out of buildings with no elevator, including narrow stairwells and split-level entries.
Learn moreBariatric transport
Higher-capacity vehicles and equipment rated for larger passengers, with the extra crew that safe handling requires.
Learn moreFacility contracts
Standing accounts for hospitals, dialysis centres and care homes. Scheduled volume, one invoice, one point of contact.
Learn more
Why families choose us
Care is the part that matters
A medical trip is rarely just a journey. What matters is arriving on time, unhurried, and with someone who knows how to help.
- Trained, background-checked drivers
- Every driver is screened and trained in passenger assistance, safe transfers and securement before their first trip.
- ADA-compliant vehicles
- Lifts, ramps and four-point securement, inspected and cleaned between trips.
- Scheduling around your appointment
- Recurring dialysis and treatment schedules are set up once and then run to plan.
- Clear communication
- You know who is collecting the passenger and when, before the vehicle arrives.
Who we serve
Patients, families and the teams around them
Most trips fall into one of these. If yours does not, ask us anyway.
Dialysis patients
Standing schedules three times a week, with the same arrangements every time so nobody has to rebook.
Hospital discharge
Same-day collection when a bed is needed, coordinated with the discharge team.
Care homes and assisted living
Residents taken to appointments and back, with staff kept informed of timings.
Treatment and therapy
Chemotherapy, infusion, physical therapy and wound care, booked as a course rather than one trip at a time.
Families and carers
A single trip for a parent or relative when driving them yourself is not practical.
Clinics and providers
Transport arranged on behalf of patients, billed to the practice.
On every trip
What is included as standard
None of the following is an upgrade or an add-on. It is simply what the trip is.
- Door-through-door
- We do not stop at the kerb. Drivers help from the front door to the clinic desk and back again.
- Securement done properly
- Four-point wheelchair securement and lap-shoulder belts on every trip, checked before moving.
- A companion can travel
- A family member or carer can normally ride along. Tell us when booking so the right vehicle is assigned.
- Appointment-aware timing
- We plan backwards from the appointment, not forwards from the pickup, so arrival is not a guess.
- Return trips arranged
- Book the return with the outbound leg, or call when the appointment finishes.
- Equipment accommodated
- Oxygen, walkers, portable chairs and other equipment travel with the passenger.
How it works
Booking takes about a minute
-
01
Tell us the trip
Pickup, destination, date and time. Online in about a minute, or over the phone if you would rather talk it through.
-
02
We confirm the details
We match the right vehicle and crew to the passenger, then confirm before the day of travel.
-
03
We get you there
Your driver arrives on schedule, helps door-through-door, and stays until the passenger is settled.
For healthcare facilities
One account, scheduled volume, one invoice
Hospitals, dialysis centres, care homes and clinics can open a standing account instead of booking trip by trip. Recurring runs are set up once, discharges are handled same-day where a vehicle is free, and everything lands on a single monthly invoice with one point of contact.
- Recurring and standing orders
- Same-day discharge collection
- Consolidated monthly invoicing
- A named contact for your team
What is non-emergency medical transportation (NEMT)?
NEMT is scheduled, non-urgent transport to and from medical care such as dialysis, treatment, therapy, discharge or a routine appointment. It is not an ambulance service and is not for emergencies. In an emergency, call 911.
How far in advance should I book?
As early as you can. Booking a few days ahead gives the best choice of times, though we take shorter-notice requests whenever a vehicle and crew are free. Hospital discharges are often same-day.
What kinds of vehicles do you operate?
Ambulatory vehicles, wheelchair-accessible vans with lifts or ramps and four-point securement, stretcher-equipped vehicles for passengers who must remain lying down, and higher-capacity bariatric vehicles.
Can someone travel with me?
Yes. A family member, carer or companion can normally travel with you. Tell us when you book so the right vehicle is assigned.
Do you handle recurring appointments?
Yes. Standing schedules such as dialysis or a course of treatment are set up once and repeat automatically, with the same arrangements each time.
Are your drivers trained to assist?
Yes. Drivers are background-checked and trained in passenger assistance, safe transfers and securement. Help is door-through-door, not just kerb to kerb.
Do you take wheelchairs and mobility equipment?
Yes. You can travel in your own wheelchair, which is secured in the vehicle, or transfer to one of ours. Walkers, portable oxygen and similar equipment travel with you.
Can a hospital or care home book on a patient's behalf?
Yes. Facilities can book individual trips or open a standing account with scheduled volume, a single invoice and one point of contact.
How is the fare worked out?
Pricing depends on the service type, the distance and whether extra assistance or equipment is needed. You get the cost before the trip is confirmed, not after it is done.
What if the appointment overruns?
Tell the driver or call us. Return pickups are adjusted around how the appointment actually goes rather than a time fixed in advance.
Ready when you are
Book online, or talk it through with someone who can arrange the details for you.
Non-emergency transport only. If this is a medical emergency, call 911.